Cancellation policy

Right of withdrawal for consumers
(A consumer is any natural person who enters into a transaction for purposes that are predominantly outside his or her trade, business or profession. )

Cancellation policy

Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or, if you have ordered several goods within the framework of the contract, have received the last goods.

- where you or a third party named by you, who is not the carrier, have taken possession of the last part of the consignment or the last item or, if you have ordered one item, where you have taken possession of the last part of the consignment or the last item. if you have ordered goods that are delivered in several partial consignments or pieces;

To exercise your right of withdrawal, you must inform us (Lang Tichy GbR, Süderstr.112, 20537 Hamburg , e-mail address: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we shall return to you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract to us or to Lang Tichy GbR, Süderstr. 112, 20537 Hamburg to return or hand over the goods. The deadline is met if you send the goods before the deadline of 14 days expires.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for testing the condition, properties and functioning of the goods.

Reasons for exclusion or expiry
All rights reserved. The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be supplied at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires early for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form. )

- To Lang Tichy GbR, Süderstr. 112, 20537 Hamburg, e-mail address: :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

-. Ordered on (*)/received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in the case of communication on paper)
- Date

(*) Delete where inapplicable.